Privacy policy

### Privacy Policy — Encased

Last updated: May 2026

Encased ("we", "us") respects your privacy. This policy describes what
personal information we collect when you visit or buy from our store, how
we use it, and your rights under applicable Canadian privacy law (PIPEDA)
and other laws that may apply to you.

**Information we collect**

- **Account and order details**: name, shipping and billing address, email,
  phone number, items purchased.
- **Payment information**: processed securely through our payment processor
  (Shopify Payments and/or third-party processors); we do not store full
  card numbers ourselves.
- **Device and usage information**: IP address, browser, pages viewed,
  referrer, collected through cookies and similar technologies to operate
  and improve the store.
- **Communications**: messages you send us by email or contact form.

**How we use it**

- To process and ship your orders, handle returns, and provide customer
  support.
- To prevent fraud, secure the store, and meet legal obligations.
- To send order updates and, if you opt in, occasional marketing emails.
  You can unsubscribe from marketing at any time.
- To analyze and improve the store.

**Who we share it with**

We share information only with service providers needed to run the store:
Shopify (our e-commerce platform), payment processors, shipping carriers
(Canada Post, UPS, etc.), and email/analytics providers. We do not sell
your personal information.

**Cookies**

We use cookies for cart functionality, login sessions, basic analytics,
and (if enabled) advertising. You can disable non-essential cookies in
your browser settings.

**Data retention**

We retain order and account information for as long as needed to fulfill
the purposes above and to comply with tax and accounting obligations under
Canadian law (typically 7 years).

**Your rights**

Under PIPEDA and similar laws, you may request access to or correction of
your personal information, and ask us to delete information we no longer
need to keep. Email colee67821@gmail.com with your request.

**International transfers**

Your information may be processed and stored in countries other than
Canada, including the United States, where our service providers operate.
Those providers are contractually bound to protect your information.

**Children**

The store is not directed at children under 14, and we do not knowingly
collect personal information from them.

**Changes**

We may update this policy from time to time. The "Last updated" date will
reflect any changes.

**Contact**

Privacy questions: colee67821@gmail.com